Costco customer slams self checkout policy over hidden rule – The Mirror US

An angry Costco customer has been venting their frustration after an encounter at the self-checkout they say turned unexpectedly sour.
The disgruntled shopper complained that a store employee took over the register when they brought 20 items to the self-checkout, despite there being no posted item limit in the store.
The customer stated: "My store doesn't have a posted item limit, so I figured it was okay."
However, the Costco worker reportedly informed them that the store had set the limit at the "manager's discretion."
The Redditor claimed that the employee kept mentioning the purchase limit while commandeering the self-checkout machine.
Over the past year, customer satisfaction at Costco has seen a slight decline – though still remains among the top companies, according to the American Customer Satisfaction Index (ACSI).
Neil Sanders, the managing director of GlobalData's retail division, suggested that the retailer's self-checkout policies might be contributing to this slip. Sanders previously told DailyMail.com: "Costco is extremely successful and its above average growth rates don't reflect the lower satisfaction rating."
However, the company's introduction of self-checkout registers has been met with considerable annoyance. Numerous commenters took to Reddit to share their experiences with the brand's registers.
"Self checkout at Costco is an unnecessary frustrating experience," one angry shopper wrote. "I've skipped it for years now because of it. Somehow I always get yelled at."
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It comes as Costco fans are raving about this months new finds at the wholesaler including a decadent coffee creamer for a surprisingly low price.
First on the list is the double vanilla chocolate and caramel coffee creamer that holds and astounding 85 servings for just under $4. For those looking for a quick and easy snack they should look no further than the 50 pack of Bistro 28 pretzel bits with jalapeño dipping sauce for only $12.99
Moving over into the healthier section of the store we find a nice alternative to potato chips with the baked green bean veggie snack with sea salt, a 5 servings pack for under $10. With spring rapidly approaching those wishing to get their gardens looking fresh and colorful by summer time ought not to miss the assortment of flower bulbs Costco has available, with 42 different flower varieties selling for $13.99.
Going back over to the edible side of things comes the 100 serving pack of raw chia seeds for just under $10 and the three serving size pack of crispy coconut rolls for $7.99. Winding down the lists of favorites is the home appliance on the list, the Sharper Image power percussion pro massager with hot and cold settings for only $99.99.

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