Flooding at a Boston hospital has disrupted IVF services for 200 patients. Some are devastated

Alexis Goulette, who runs a private IVF support group on Facebook, said Wednesday that a lot of the women had been informed of cancellations by voicemail and hadn’t been offered emotional support or been given explanations for alternative timelines or cost reimbursements.

Goulette also noted the enormous amount of intense preparation that is required for an embryo transfer.

“All the medications, the internal ultrasounds, the bloodwork,” she said. “It can sometimes be every single day for an entire month.”

The disruption has left some of the women burdened with extra costs such as canceled flights or new insurance deductibles as they move into the new year, Goulette added.

The pipe burst about 1 a.m. on Christmas Eve on the eighth floor of Brigham and Women’s during ongoing construction, said hospital spokesperson Jessica Pastore. A significant amount of water was released, affecting multiple areas of the hospital, including the IVF laboratory, she said.

Pastore said all frozen embryos and eggs remain safe inside cryogenic tanks in the lab, but that lab staff can’t open the tanks until the risk of mold growth inside damp walls is mitigated, a process likely to take a month.

Pastore said the hospital had contacted every affected patient. Some procedures, including egg retrievals and fresh embryo transfers, were continuing at a different location, she said.

One woman from New Hampshire said she had begun the IVF process about 16 months ago and was finally ready to go through the embryo transfer procedure when she got the cancellation call on Christmas Day.

“All the tests, all the procedures, everything that you put your body through, it all comes down to this one day of transferring that embryo to make that baby, to live out the dream that you have had since day 1,” the woman said. “And so getting that phone call was just absolutely devastating. There’s no other words for that.”

The woman said she and her wife wanted to remain anonymous because they were keeping their IVF journey private until they were pregnant.

The woman said that while her fertility clinic had been very communicative, she had been unable to contact anybody from the hospital to get answers. She said at one point she wasn’t even able to leave voice messages.

“There has been no timeline released. There has been no verbal communication from Brigham,” the woman said. “We’re left in the dark and having to navigate this, with no answers.”

A second woman, who also wanted to remain anonymous because of concerns that using her name could negatively affect her IVF treatment, echoed similar concerns about the hospital’s lack of communication and said it should be providing more emotional support.

Pastore said the hospital is providing resources for affected patients, including mental health resources, and the hospital would mitigate financial or insurance costs associated with the flooding.

Brigham, which serves as a teaching hospital for Harvard Medical School, had a flooding event in 2014 that also affected the IVF laboratory.

The hospital is installing water shutoffs on multiple floors in the hospital to prevent the issue from happening again, Pastore said.